It can be frustrating as a provider to have a conversation with a patient who is referencing inaccurate information garnered from a poor source, particularly when the information is in contrast to what we know to be true and contradicts what we recommend. Our first instinct as educated health-care professionals is to discredit the information with a rebuttal. In my experience, however, that immediate and direct opposition can create a standoff between provider and patient. Here’s a better way.